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Job Summary:
SpotOn is a company focused on helping restaurants and small businesses thrive through innovative payment and software technology. The Software Implementation Specialist will be responsible for training restaurant staff on integrated systems, managing the implementation process, and ensuring successful integration deployments.
Responsibilities:
• Provide training and support to restaurant staff on how to use integrated systems effectively and troubleshoot integration-related issues.
• Manage the integration implementation process, including coordinating with internal teams, third-party vendors, and restaurant stakeholders to ensure successful integration deployment.
• Conduct thorough testing of integrations to ensure seamless data flow and functionality between systems.
• Identify and resolve any issues or discrepancies.
• Understand complex client questions surrounding restaurant management and the systems that support their goals.
• Identify clients needs and help them use specific features.
• Successfully scheduling trainings to align with the customer’s go-live date.
• Logging notes and tracking progress throughout implementation.
• Monitoring the health of your accounts and hand-off to customer success.
Qualifications:
Required:
• 1+ years of experience with restaurant operations
• 1+ years of experience using Point-of-Sale systems (either in a support or end-user capacity)
• 1+ years of experience in Technical Support/Customer Service
• Enjoy problem-solving and thinking outside the box
• Proven ability to convey complex step-by-step instructions in layman's terms
• Demonstrates excellent organizational skills
• Experience implementing, training, and/or supporting POS a plus
• Innately love and care for others, and are driven to see clients and team members succeed.
• Ability to maintain professionalism amidst a vast range of client personalities.
• Ability to work as a team, with a supportive, creative, solution-minded disposition.
• Possess strong analytical and critical problem-solving skills
• Ability to effectively manage multiple projects simultaneously
Company:
SpotOn provides mobile payment technology and a management system for restaurants and small businesses. Founded in 2017, headquartered in San Francisco, California, USA, team size 1001-5000 employees, currently Late Stage. SpotOn has a track record of offering H1B sponsorships.
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